Patricia Díaz Muñoz

Patricia Díaz-Muñoz is a lecturer at Universidad Autónoma de Madrid. She holds a Ph.D. in Linguistics from the Complutense University of Madrid. Her thesis dissertation was tutored by Dr. Carmen Maíz-Arévalo and focuses on conflict in online consumer reviews. Her areas of interest include cross-cultural politeness, digital discourse and intercultural pragmatics.

PhD Candidate in Linguistics
UNIVERSIDAD COMPLUTENSE DE MADRID (Madrid, Spain)

ORCID number: 0000-0002-2819-4033

Google Scholar: https://scholar.google.es/citations?user=awPHwScAAAAJ&hl=es&authuser=1&oi=ao
Researchgate profile: https://www.researchgate.net/profile/Patricia-Diaz-Munoz

Contact: patrid02@ucm.es

 

Research interests:

  • Cross-cultural pragmatics and politeness

  • Intercultural pragmatics

  • Digital communication

  • Disagreement and conflict

  • Online consumer reviews

Publications

Articles in scientific journals:

Díaz Muñoz, P. & Maíz-Arévalo, C. (2024). “We are completely stunned”: Corrective facework in hosts’ responses to Airbnb negative reviews. Journal of Language Aggression and Conflict. https://doi.org/10.1075/jlac.00116.dia

Díaz-Muñoz, P. (2020). Accommodation in fiction: The role of convergence in intergroup encounters. Patchwork New Frontiers, 4, 34-54.

Presentations at conferences:

Díaz-Muñoz, P. (2023) “Relational work strategies in reviews with negative valence: A contrastive study between Airbnb and TripAdvisor”, 40º Congreso Internacional de la Sociedad Española de Lingüística Aplicada (AESLA), Mérida, 26-28th April.

Díaz Muñoz, P. & Maíz-Arévalo, C. (2023). “We are completely stunned”: Corrective facework in hosts’ responses to AirBnB negative reviews. Panel: “Conflict talk in Spanish digital interactions”, 18th International Pragmatics Conference, Brussels, 9-14th July 2023

Díaz Muñoz, P. (2022). La gestión de relaciones interpersonales en Airbnb: Un análisis transcultural de las reseñas negativas escritas por usuarios españoles y británicos. IV Congreso Internacional RECOD: En torno a la comunicación digital en español: cultura participativa y discurso en la red, Alicante, 6-7 October 2022.  

“Evaluation of accommodation from the framework of Rapport Management.” XXXIII Congreso Internacional de la Asociación de Jóvenes Lingüistas, University of Castilla-La Mancha, 17-19/10/2018.

“Accommodation in fiction: The role of convergence in intergroup encounters.” Anglophonia: New frontiers 2019. University of Zagreb, 09-11/05/2019.

“Rapport Management in the TV show Orphan Black: Towards an interdisciplinary approach.” Estudios Interdisciplinarios de la Pragmática y el Discurso Oral 2019, University of Salamanca, 15-17/05/2019.

“Promoting communication in mixed-ability classrooms: A ludological approach.” Teaching forum at University of Kent, University of Kent, 30/10/2019.

“La enseñanza de la (des)cortesía verbal: Hacia un enfoque gamificado.” XXXI Congreso Internacional de ASELE, University of León, 01-03/09/2021. Co-author Paula Redondo Juárez.

““Stay here at your own risk”: The management of Relational Work in Airbnb negative reviews by female and male users.” 10th International Symposium on Intercultural, Cognitive and Social Pragmatics. Pablo de Olavide University, 23-25/05/2022. Co-author Carmen Maíz Arévalo.

“La enseñanza de las (des)cortesia verbal: Gamificación de órdenes y consejos en español.” XXXIl Congreso Internacional de ASELE, University of Verona. 31/08/2022 03/09/2022. Co-author Paula Redondo Juárez.