// Application of Six Sigma DMAIC with Discrete Simulation and Multicriterial Techniques

Authors

  • Rosario C. Garza Ríos Facultad de Ingeniería Industrial Instituto Superior Politécnico José Antonio Echeverría (CUJAE), La Habana
  • Caridad N. González Sánchez Centro de Estudios Matemáticos para las Ciencias Técnicas (CEMAT) Instituto Superior Politécnico José Antonio Echeverría (CUJAE), La Habana
  • Ernesto L. Rodríguez González Universidad Panamericana, México D.F.
  • Caridad M. Hernández Asco Facultad de Ingeniería Industrial Instituto Superior Politécnico José Antonio Echeverría (CUJAE), La Habana

DOI:

https://doi.org/10.46661/revmetodoscuanteconempresa.2337

Keywords:

Seis Sigma, simulación discreta, lenguaje Arena, índice PRES, Six Sigma, discrete simulation, Arena language, PRES index

Abstract

In this paper we show the results achieved by integrating Six Sigma, discrete simulation techniques and multi-criteria techniques for improving a beauty service that desires to obtain the best compromise solution between incomes, costs, use of resources and customer satisfaction. DMAIC methodology was used to propose a procedure that defines, for each phase, simulation tools, multi-attribute decision making, statistics and quality control and management. The use of simulation allowed us to analyze the different actions for improvements and determine the values of the variables of interest being defined by the administrative group. We used, between multi-criteria techniques, PRES index for ranking the actions according to experts' preferences.

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References

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Published

2016-12-14

How to Cite

Garza Ríos, R. C., González Sánchez, C. N., Rodríguez González, E. L., & Hernández Asco, C. M. (2016). // Application of Six Sigma DMAIC with Discrete Simulation and Multicriterial Techniques. Journal of Quantitative Methods for Economics and Business Administration, 22, Páginas 19 a 35. https://doi.org/10.46661/revmetodoscuanteconempresa.2337

Issue

Vol. 22 (2016)

Section

Articles

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