A Six Sigma Approach to Assessing the Quality of Higher Education in Colombia

Authors

DOI:

https://doi.org/10.46661/revmetodoscuanteconempresa.5313

Keywords:

Six Sigma, higher education, learning analytics, continuous improvement, educational quality

Abstract

University institutions face challenges of competitiveness derived from the demands of society, changes in student preferences, and technological evolution; this raises the need to generate objective tools for decision-making to identify the institutions that are effectively contributing to the training of high-level professionals. In this research, a methodology is developed under the Six Sigma approach to measuring the performance of the educational system. Now, to evaluate the methodology, data from the Colombian test for the evaluation of quality in higher education in the area of engineering are used. The results show that the sigma level of the Colombian education system is at Z= 2.17 and a performance Y= 75%, which according to the criteria established in the research is considered an acceptable level. As a significant contribution of the study, a structure for the evaluation, monitoring, and improvement of university education using the Six Sigma approach is presented. The proposed structure is replicable and reproducible to any educational environment where standardized tests are implemented

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Published

2022-06-02

How to Cite

Delahoz-Domínguez, E., Zuluaga-Ortiz, R., Periñan-Luna, A., & Mendoza-Brand, S. (2022). A Six Sigma Approach to Assessing the Quality of Higher Education in Colombia. Journal of Quantitative Methods for Economics and Business Administration, 33, 386–407. https://doi.org/10.46661/revmetodoscuanteconempresa.5313

Issue

Vol. 33 (2022)

Section

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