Linguistic diversity and accessibility in Mexican government web sites
executive branch
DOI:
https://doi.org/10.13128/ccselap-19993Palavras-chave:
Accessibility, Democracy, Digital Divide, Linguistic diversity, e-GovernmentResumo
In Mexico, linguistic diversity is a right protected by various initiatives and laws. However, the ethno-linguistic mosaic found in Mexico due to the multicultural nature of the population, has not been properly addressed by online public policies. This study presents an assessment of the indigenous language provision on Mexican government websites at a federal, state and local level. Its principal results show that practically no indigenous-language content is available on such e-Government sites, and highlight accessibility issues in some State Governments. This leaves the Mexican indigenous population in a situation of great inequality that poses a huge threat to their information access rights.
Downloads
Referências
AMIPCI (2015), 11º estudio sobre los hábitos de los usuarios de internet en México; .
Anaya, A. (2004), "Explaining the Politics of Recognition of Ethnic Diversity and Indigenous' Peoples' rights in Oaxaca, Mexico", in Bulletin of Latin American Research, 23, 4, pp. 414-433. https://doi.org/10.1111/j.0261-3050.2004.00116.x
Basdekis, I., Klironomos, I., Metaxas, I., Stephanidis, C. (2010), "An overview of web accessibility in Greece: a comparative study 2004-2008", in Universal Access in the Information Society, 9, pp. 185-190. https://doi.org/10.1007/s10209-009-0166-z
Bhattacharya, D., Gulla, U., Gupta, M.P. (2012), "E-service quality model for Indian government portals: citizens' perspective", in Journal of Enterprise Information Management, 25(3), pp. 246-271. https://doi.org/10.1108/17410391211224408
Bouaziz, F., Fakhfakh, R. (2007), "Service quality in e-Government portals", in Tatnall, A. (ed.), Encyclopedia of Portal Technologies and Applications, IGI Global, Hershey(PA), pp. 912-917. https://doi.org/10.4018/978-1-59140-989-2.ch150
Cañavate, A. M., Navarro, C. C. (2004), "La Administración local española en Internet: estudio cuantitativo de la evolución de los sistemas de información Web de los ayuntamientos (1997-2002)", en Ciencias de la Información, 35(1), pp. 43-55.
CNDPI (2006), Regiones indígenas de México. Comisión Nacional para el Desarrollo de los Pueblos Indígenas, México.
CONAPO (2010), Índice de marginación por entidad federativa y municipio 2010; <http://www.conapo.gob.mx/en/CONAPO/Indices_de_Marginacion_2010_por_enti-dad_federativa_y_municipio>.
Cunliffe, D. (2008), "Welsh-language provision on party web sites during the 2007 Welsh Assembly election", in Aslib Proceedings: New Information Perspectives, 60, 3, pp. 199-215. https://doi.org/10.1108/00012530810879088
Freire, A. P., de Castro, M., de Mattos Fortes, R. P. (2009), "Acessibilidade dos sítios web dos governos estaduais brasileiros: uma análise quantitativa entre 1996 e 2007", em Revista de Administração Pública, 43, 2, pp. 395-414. https://doi.org/10.1590/S0034-76122009000200006
Gambino, O., Pirrone, R., Di Giorgio, F. (2014), "Accessibility of the Italian institutional web pages: a survey on the compliance of the Italian public administration web pages to the Stanca Act and its 22 technical requirements for web accessibility", in Universal Access in the Information Society, pp. 1-8. https://doi.org/10.1007/s10209-014-0381-0
General Law of Linguistic Rights of Indigenous Peoples (2003), as amended at Diario Oficial de la Federación, April 9th, 2012.
Hassanzadeh, M., Navidi, F. (2010), "Web site accessibility evaluation methods in action: A comparative approach for ministerial web sites in Iran", in The Electronic Library, 28, 6, pp. 789-803. https://doi.org/10.1108/02640471011093499
INEGI (2015), Estadísticas a propósito del Día Mundial del Internet; <http://www.inegi.org.mx/saladeprensa/aproposito/2015/internet0.pdf>.
___________ (2013), Estadísticas sobre Disponibilidad y uso de las Tecnologías de Información y Comunicaciones en los Hogares; <http://www.inegi.org.mx/prod_serv/contenidos/espanol/bvinegi/productos/metodologias/MODUTIH/MODUTIH2013/MODUTIH2013.pdf>.
___________ (2010a), Censo de población y vivienda 2010. Lengua indígena; <http://cuentame.inegi.org.mx/hipertexto/todas_lenguas.htm>.
___________ (2010b), Panorama Sociodemográfico de México, INEGI, Aguascalientes (México).
Kamoun, F., Basel Almourad, M. (2014), "Accessibility as an integral factor in e-government web site evaluation: The case of Dubai e-government", in Information Technology & People, 27 (2), pp. 208-228. https://doi.org/10.1108/ITP-07-2013-0130
Karkin, N., Janssen, M. (2014), "Evaluating websites from a public value perspective: A review of Turkish local government websites", in International Journal of Information Management, 34 (3), pp. 351-363. https://doi.org/10.1016/j.ijinfomgt.2013.11.004
Kö, A., Francesconi, E. (2014), Electronic Government and the Information Systems Perspective, Springer, Switzerland.
Kopackova, H., Michalek, K., Cejna, K. (2010), Accessibility and findability of local e-government websites in the Czech Republic", in Universal Access in the Information Society, 9, pp. 51-61. https://doi.org/10.1007/s10209-009-0159-y
Krippendorff, K. (1990), Metodología de análisis de contenido. Teoría y práctica, Paidós, Barcelona.
Kuzma, J. M. (2010), "Accessibility design issues with UK e-government sites", in Government Information Quarterly, 27, pp. 141-146.
https://doi.org/10.1016/j.giq.2009.10.004
Lasswell, H. D. (1948), "The structure and function of communication in society", in The communication of ideas, 37, pp. 215-228.
López del Ramo, J. (2010), "Características estructurales de la web y su incidencia en la usabilidad. Análisis del caso en los portales municipales de la Comunidad de Madrid", in Scire, 16, 1, pp. 81-92. https://doi.org/10.54886/scire.v16i1.3868
Morris, R. (2007), "Al borde del multiculturalismo: Evaluación de la política lingüística del estado Mexicano en torno a sus comunidades indígenas", en Confines 3, 5, pp. 59-73.
Norris, P. (2001), Digital Divide, Civil Engagement, Information Poverty, and the Internet Worldwide, Cambridge University Press, Cambridge (MA).
https://doi.org/10.1017/CBO9781139164887
Ocampo, A. (2005), "El Interminable Debate de los pueblos indígenas o el vacío que la indefinición entre Rousseau y Taylor se vive en México", en Razón y Palabra, 45; <http://www.razonypalabra.org.mx/anteriores/n45/aocampo.html>.
Papacharissi, Z. A (2010), A Private Sphere. Democracy in a Digital Age, Polity Press, Cambridge (UK).
Paris, M. (2005), "Website accessibility: a survey of local e-government websites and legislation in Northern Ireland", in Universal Access in the Information Society, 4, pp. 292-299. https://doi.org/10.1007/s10209-003-0081-7
Rau, P. L. P., Zhou, L., Sun, N., Zhong, R. (2014), "Evaluation of web accessibility in China: changes from 2009 to 2013", Universal Access in the Information Society, pp. 1-7. https://doi.org/10.1007/s10209-014-0385-9
Senado de la República (2013), "Acuerdo del Comité de Garantía de Acceso y Transparencia de la Información por el que se recomienda a la mesa directiva del Senado de la República la celebración de la firma de un convenio de colaboración con el Instituto Nacional de Lenguas Indígenas"; <http://www.senado.gob.mx/comisiones/cogati/reu/docs/acuerdo2-6.pdf>.
Servon, L. (2002), Bridging the Digital Divide, Blackwell Publishing, London. https://doi.org/10.1002/9780470773529
Shi, Y. (2006), "The accessibility of Chinese local government Web sites: An exploratory study", in Government Information Quarterly, 24, pp. 377-403. https://doi.org/10.1016/j.giq.2006.05.004
Webster, F. (2007), Theories of the Information Society, Routledge, London. https://doi.org/10.4324/9780203962824
Wilhelm, A. G. (2000), Democracy in the Digital Age: Challenges to Political Life in Cyberspace, Routledge, New York.
Downloads
Publicado
Como Citar
Edição
Secção
Licença
![Creative Commons License](http://i.creativecommons.org/l/by-nc-nd/4.0/88x31.png)
Este trabalho encontra-se publicado com a Licença Internacional Creative Commons Atribuição-NãoComercial-SemDerivações 4.0.
Esta licença permite que terceiros partilhem (copiem e redistribuam o material em qualquer meio ou formato) e adaptem (remisturem, transformem e criem a partir do material para qualquer fim, incluindo comercial), desde que a autoria e a primeira publicação nesta revista (A Revista, DOI do trabalho) sejam reconhecidas, seja fornecida uma hiperligação para a licença e seja indicado se foram feitas alterações ao trabalho.